$5.00 — optional, added at checkout, unchecked by default
Shipping protection is optional and off by default. You can add it at checkout for a small fee.
What it covers
- Packages marked delivered but not received
- Packages lost in transit
- Packages that arrive damaged
How to file a claim
- Email Support@NaturaPeps.com within 7 days of the delivery date (or expected delivery date) with your order number.
- For damage, include photos of the outer box and the vials.
- We review claims within 2 business days and reship or refund the affected items.
Without protection
We still help with every carrier issue and will file a carrier claim where possible, but replacement is not guaranteed.
Mockup terms for review (claim window, review time and fee are placeholders).
